Knowing how to respond built confidence and hardwired muscle memory. Understanding why these behaviors occurred diminished their effect. This presentation reviews the process by which nurses gained the confidence and skill to confidently address experiences and behaviors that had previously left them feeling undermined or uncertain. In a psychologically unsafe and emotionally unsupportive environment, humans cannot think straight, let alone access the critical thinking skills that are essential to providing quality nursing care. ![]() ![]() ![]() Without this skill, nurses doubt themselves and are prone to making mistakes, thereby putting themselves, their colleagues, and their patients in danger. The American Association of Critical Care Nurses (AACN) standards state that nurses must be as competent in their communication skills as they are in their clinical skills because effective communication fosters the psychologically safe work environment where collegial teamwork can thrive. Additionally, the American Nurses Association (ANA) standard of professional behavior states any form of horizontal violence is unethical practice and passive-aggressive communication falls under this umbrella.Ĭurrently, a passive-aggressive style predominates. Nurses are lacking a critical skill: the ability to handle conflict and speak assertively with confidence and professionalism.
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